Comments on: WebFusion http://www.mywebhostingreviews.co.uk/reviews/webfusion Customer web hosting reviews Fri, 05 Aug 2011 01:11:09 +0000 hourly 1 http://wordpress.org/?v=3.1.4 By: Moodey IT http://www.mywebhostingreviews.co.uk/reviews/webfusion/comment-page-1#comment-1646 Moodey IT Fri, 03 Dec 2010 16:03:37 +0000 http://www.mywebhostingreviews.co.uk/?p=60#comment-1646 If I could score a 0 for these guys I will. We are a website design firm and have hosting with them...But not for long! Our hosting was down for an hour during Friday afternoon UK business time. I get Mohammed in their support who confirms that they run some Windows updates on the server and hence it is down. Disgusting, I will never use them again, and in fact will ensure everyone I know gets away from them. DO NOT USE THESE PEOPLE...THEY ARE USELESS!!!! If I could score a 0 for these guys I will.

We are a website design firm and have hosting with them…But not for long!

Our hosting was down for an hour during Friday afternoon UK business time. I get Mohammed in their support who confirms that they run some Windows updates on the server and hence it is down.

Disgusting, I will never use them again, and in fact will ensure everyone I know gets away from them.

DO NOT USE THESE PEOPLE…THEY ARE USELESS!!!!

]]> By: Disgruntled Customer http://www.mywebhostingreviews.co.uk/reviews/webfusion/comment-page-1#comment-962 Disgruntled Customer Tue, 18 Aug 2009 17:57:13 +0000 http://www.mywebhostingreviews.co.uk/?p=60#comment-962 I have a couple of linux servers with Vialtus, which I believe is part of the group. Whilst the actual technicians and engineers seem timely, capable and willing to help, the front line support team is abysmal and my account manager doesn't seem interested. They can never find my details when I call, I get passed from pillar to post and spend hours in a black hole. Once my requests reach an engineer they are actioned swiftly though. Also, had a LOT of downtime due to overheating in one of their datacentres! Summary: Not great I have a couple of linux servers with Vialtus, which I believe is part of the group. Whilst the actual technicians and engineers seem timely, capable and willing to help, the front line support team is abysmal and my account manager doesn’t seem interested. They can never find my details when I call, I get passed from pillar to post and spend hours in a black hole. Once my requests reach an engineer they are actioned swiftly though. Also, had a LOT of downtime due to overheating in one of their datacentres!
Summary: Not great

]]> By: Construction Student http://www.mywebhostingreviews.co.uk/reviews/webfusion/comment-page-1#comment-14 Construction Student Thu, 05 Feb 2009 08:48:54 +0000 http://www.mywebhostingreviews.co.uk/?p=60#comment-14 Very poor service overall. I signed up initially because they seemed to be very cheap but because they were part of a bigger group I thought they would be OK? I experienced quite a few instances of downtime and customer support by email was virtually non-existent. Phoning for support was unpleasant - I found their staff patronising and sarcastic and often gave contradictory advice. On one occasion my site was down for an entire weekend and I never got an explanation. Conclusion - In my opinion, one to avoid! Very poor service overall.
I signed up initially because they seemed to be very cheap but because they were part of a bigger group I thought they would be OK?
I experienced quite a few instances of downtime and customer support by email was virtually non-existent.
Phoning for support was unpleasant – I found their staff patronising and sarcastic and often gave contradictory advice.
On one occasion my site was down for an entire weekend and I never got an explanation.
Conclusion – In my opinion, one to avoid!

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