Strato Hosting Review by Chris, July 31, 2009

• Value for Money Not Rated
• Performance Not Rated
• Customer Support Not Rated
• Features Not Rated

DO NOT USE!!!

This company is a nightmare – I transffered a client over from their Lycos hosting to my own and trying to get the domain transferred was just too much for Strato to handle – they didn’t respond to emails for weeks to the point where my client was losing custom. In the end I had to get him a new domain and host that for him and when Strato did finally get their act together (we’re talking 3 months) it was a nightmare to cancel the original domain as they lock customers into a minimum 12 month contract – so whether you’re happy with their service or not you’re still paying at least double what you can get decent hositng fo and can’t do anything about it.

Like I said – do NOT use these people – search online and use sites like this one to track down reliable hosting.

Strato Hosting Review by Raymond, August 31, 2009

• Value for Money
• Performance
• Customer Support
• Features

Fantastic freephone support. Always provide the answer. No call centre!! No charge. Real switched on techies. Delighted with the product & the service.

Strato Hosting Review by Neal, January 14, 2010

• Value for Money
• Performance
• Customer Support
• Features

If I could score a MINUS figure for Strato I would!

Beware anyone hosting with these con-artists.

I was ushered over to Strato when Lycos stopped their hosting. At the time I was led to believe it was an automatic transfer of the domain which was untrue which resulted in numerous issues before my site was up an running. My initial experience with so called Customer Service was a joke as none were native English speakers. When I tried to cancel soon after taking out the contract I was told I could not.

Now 12 months later when I have tried yet again to cancel they want full payment for another year as I did not give them the required 30 days notice (which I was not aware of). This is despite my telling them by email at the time I would not renew because of my initial experience – apparently as I did not receive confirmation of this request then it is not valid – work that one out!

Maybe I should have read all the small print but as they have never sent me a copy of the contract despite numerous requests that would be difficult. Anyway, when signing up something like this should have been highlighted.

I have just had a lovely phone call from Strato – NOT! The Customer Service Agent was rude and abrupt, and when I asked to speak to a supervisor I was advised he was German and didn’t speak English. They are trying to make out they have a UK presence but no English speaking Supervisor?? That is ridiculous. Anyway, if I don’t pay my bill then they will hand the amount to a debt collection agency. Nice friendly company this!

Also, not sure if anyone else has noticed this, but we are being charged VAT at 19%. Surely if there is a Strato UK we should be billed at the UK rate which is back to 17.5%

Strato Hosting Review by Graham, January 15, 2010

• Value for Money
• Performance
• Customer Support
• Features

I was caught up in the change over from Lycos to Strato and incurred an overcharge.
After numerous phone calls, I was told to write snail mail to their head office in Germany, and they would credit the money to my account. I have not received the money or a reply. One cannot do anything via the internet, and I believe the contract and online structure is intended to dupe customers into ongoing payments. An example is that you cannot change your bank payment details until after you are in arrears, and then surprisingly Strato allow you access to make the changes and pay or remove your website until you do. Like Lycos they are allowing the web builder technology to become outdated, and example is that you can no longer edit your pages with some browsers, so I assume they will go the same way as Lycos. Overall I rate Strato as lacking business integrity, and suggest you do not use them.